The service provider is expected to ensure that the services meet a defined standard, and to provide them in accordance with the service level agreement sla, which is attached as a schedule to the agreement. This software development agreement the agreement or software development agreement states the terms and conditions that govern the contractual agreement between developer. Software support agreement free templates by seq legal. Best practices for servicelevel agreements a servicelevel agreement sla defines the level of service you expect from a vendor, laying out the metrics by which service is. Authorized integrators can be confident that software house technical support specialists will reactively troubleshoot system problems across hardware, operating systems, databases, ccure applications, and peripheral devices in analog and ip networks. The software supportspecific provisions are identical across the three documents. The template assumes that support is to be provided in relation to a particular software system, rather than software generally.
Software development agreement template get free sample. Company having his principal place of business at developer. American dynamics bentel security cem systems connect 24 dsc exacq holis illustra cameras innometriks kantech software house surgard tyco security products tyco. Technical support contact technical support service by email or phone by email.
Software house, part of tyco security products, provides reliable security management systems available only through a rigorously trained network of certified integrators. This agreement support agreement, software assurance, agreement is for the purpose of defining the terms and conditions under which technical support, maintenance and software upgrades will be provided by albanese consulting albx, vendor to the undersigned organization customer, client for the support of software software. Company having its principal place of business at client. Address the client who agrees to be bound by this agreement. Software house software support agreements are offered exclusively to our authorized integrator network partners. Identify your warranty software support agreement ssa expiration date. Prior to any upgrade of ccure 9000 please visit the software house connected compatibility matrix to confirm that the existing software house connected partner integrations for your license are compatible with v2. The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software.
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